About

84% of financial services orgs say AI makes them more competitive. Only 20% say it's actually delivered measurable value. Adoption isn't the hard part anymore. Turning it into results is.

Join experts from TCS, Coastal, ListEngage, Salesforce, and top insurance and financial institutions for an executive breakfast on what it actually takes to move from "we use AI" to "AI works for us." We'll pull from Coastal's 2026 AI Operations Report (research across 800 organizations) to unpack why so many companies stall out, and what the ones who don't are doing differently.

We'll dig into:

• The leadership and governance shifts that turn AI adoption into AI leadership
• What good AI architecture actually looks like — data, models, apps, agents, all of it
• Why data and integration readiness make or break scale
• How teams, roles, and partner ecosystems are shifting for the agentic enterprise
• Real lessons from companies already running AI in production, not just in pilots

Adopting AI isn't the differentiator anymore. Orchestrating humans and agents together, at scale, is. Come hear from people solving this in the real world, and leave with a framework for building a digital workforce that scales securely at your institution.

*A Dreamforce pass is not required for this session.

About

TCS has significantly expanded its Salesforce services through investments in Coastal and ListEngage. This executive conversation will offer a firsthand look at the strategy behind the combined organization, how the three companies are working together, and where they see the greatest opportunities ahead.

Hear what’s top of mind for the leadership team, including the evolving needs of Salesforce customers, the impact of AI on the services market, and how global scale, industry expertise, and specialized capabilities are coming together to deliver greater value. You’ll also get to ask your questions.

Who You’ll Hear From:

• Vikram Karakoti, Global Head, Enterprise Solutions, TCS
• Ken Shipman, GTM & Growth Leader, Global Salesforce Practice, TCS
• Erik Dunnigan, President, Coastal
• Altaf Shaikh, CEO & Founder, ListEngage
  

Exclusively for press and analysts, this session will include an open Q&A. RSVP is required.

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We also discuss the current state of quantum computing research and development, as well as the challenges and opportunities that lie ahead. Whether you are a business leader or a technology enthusiast, this white paper will provide valuable insights into the future.